سياسة الخصوصية

Information Directly Obtained from Customers

Upon registration on the Al Fan Emirates Online Store website, app, or the Loyalty Rewards loyalty app, you will be asked to provide personal information, including but not limited to:

• Name
• Telephone number
• Email address
• Address
• Date of birth
• Nationality
• Number of family members
• How you got to know about us

This personal information is used to create and manage your account, process orders, provide customer support, and communicate promotions or offers. Al Fan Emirates promises not to rent or sell any of your personal information and will take necessary measures to keep it protected. All registered personal information on the website or app will be treated confidentially. By registering, you give Al Fan Emirates permission to share your information with service suppliers, where a contract is in place to ensure that your data will not be disclosed to third parties without your consent.

Information Collected While Using the Website, App, or Loyalty Rewards App

While using our website, app, or Loyalty Rewards app, we may collect the following types of information:

• Shopping cart data
• Shopping list data
• Pages visited on the website or app
• Products purchased
• How you interact with the website or app
• Current location (if enabled on your smartphone)
• Customer account information
• Usage activity within the Loyalty Rewards app (including points collected and rewards redeemed)

This data is used to personalize your experience, identify your needs and preferences, and provide you with the best possible offers, rewards, and promotions.

Secure Payment Information

For transactions made through the Al Fan Emirates Online Store website, payments are processed securely through the ENBD / First Abu Dhabi Bank (FAB) transaction page. The website/app does not store any customer bank card information. Since the Loyalty Rewards app does not have a payment gateway, no payment details are collected or stored through the app.

Use of Personal Information

Personal information collected through both the Al Fan Emirates website and the Loyalty Rewards app will only be used for the following purposes:

• To manage your account and provide customer support
• To track your shopping and reward activities
• To send promotional offers, updates, and other information related to the Al Fan Emirates store and Loyalty Rewards app
• To offer tailored rewards and discounts based on your usage patterns

Sharing of Information

We respect your privacy and do not share your personal information with third parties except in the following circumstances:

• When required by law or when ordered by a court or any other legal governmental entity protecting the law
• When we partner with service providers who assist in delivering our services, under strict contractual agreements to keep your data confidential

In the case of a legal order, we will notify you unless prohibited by law.

Data Security

Al Fan Emirates takes reasonable precautions to protect your personal information. Since the Loyalty Rewards app does not store sensitive payment information (such as bank card details), there is minimal risk associated with the handling of sensitive data. However, we ensure that your personal and reward-related data is securely stored and managed.

Updates to Privacy Policy

We may update this privacy policy from time to time, reflecting changes in our practices or for legal, operational, or regulatory reasons. Any significant changes will be communicated to you through notifications, where applicable.